OUR TERMS AND CONDITIONS

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Scope of Service and Fair Use Policy - Updated July 2025
 
To be a client of Lux Web Tech, you must agree to the following terms and conditions.  Below we outline our Scope and Exclusions, what we consider to be Fair Use and the Terms and Conditions of our service.

WEB CONTENT ON OUR HOSTING:

• Lux Web Tech does not allow any of the following content or websites to be stored on its servers:
• Illegal material, including copyrighted works, commercial audio, video, or music files, and any material of any type in violation of any Federal, State or Local law or regulation anywhere in the world.
• Scripts – any script that creates a load on the server will be removed.
• Warez, including pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide ‘links to’ or ‘how to’ information about such material.
• Adult material, including pornography, erotic images, or otherwise lewd or obscene content of any type. In addition to this websites are not allowed to link to this type of content. What constitutes ‘adult material’ is entirely at the discretion of Lux Web Tech.
• Websites that promote the sex service industry, which includes but is not limited to prostitution.
• Anything found to contain the above will be terminated without notice

SCOPE OF OUR WORK

• You are to provide your written content to Lux Web Tech for development.
• You are to provide all images to Lux Web Tech, all images to be owned by you, not subject to copywrite.
• Lux Web Tech can asssit in sourcing images from free or paid providers.
• You are to provide your Logo and brand colours, Lux Web Tech can assist if you do not have a logo. (Paid Services)
• Contact form for your contact page, inter-page links for easy website navigation.
• Calls to action placed across your site.
• Responsive design to be mobile and smart device-friendly.
• Two structured edit revision rounds.
• Delivery of your draft website preview link within 30 business days of receiving your complete information (including all attachments, images, content and logo).
• There is no minimum period of service and you may terminate your website with us without any penalty or further charges.
• Provision of our question list which you must complete in order to initiate the website development. We will not begin drafting your site until we have received your information.
• Recommendations and advice based on your individual circumstances and for the best outcome of your website

SCOPE OF OUR WORK - Additional Services PAID SERVICES - Extra Charges

• Additional pages beyond maximum for your package.
• Assistance with content writing.
• High volume of content upload - if your word count is greater than 800 words per page, we reserve the right to charge for additional formatting and layout.
• Modifications to photos including photoshopping, resizing or optimizing of photo images.
• Photo uploads of high resolution images greater than package..
• Extraction of photos from PDF, Word or marketing documents.
• Custom graphic design e.g. graphic alterations to images and graphic design requests.
• Integration with external applications e.g. Zapier, Trello, MailChimp.
• Phone consultations for edit revisions and question list interviews.
• Advice or assistance with third party hosting.
• Working with third party agents such as marketing and SEO consultants
• Software integration via API.
• Customer Relationship Management Systems.
• External database integration.
• Member registration or user login services.
• Multiple internal menu categorisations for hidden sub-pages.
• Foreign languages (other than English).

EXCLUSIONS TO OUR SCOPE OF WORK - We do not include the following:

• Off-page SEO services including social media management, back links, blog posting, directory listings and content updates.
• Guarantees of Google page rankings for keywords.
• Google Adwords campaigns and consultation advice about Google Adwords campaigns.
• Graphic design services - we do not provide graphic design work, we may provide smaller graphic design briefs as part of your site but we do not provide graphic branding services.
• We do not provide excessive customisation for pre-set graphic design and coding mockups
• Mock ups of your ideas without paid commitment to your site.
• Unique or custom mobile design formatting - this layout is optimally designed by default to be responsive and easy to navigate for mobile users.
• Analysis of Google Analytics data - this is up to you to manage

FAIR USE POLICY

The intention of our service is to support small businesses seeking to get online with a hassle-free experience.

Edit revision rounds to your site - we consider fair use that is included in your fixed price website to be 2 or less revisions prior to signing off. We will apply additional revision charges at $120 AUD per round if they apply, in order to protect our time because we are a fixed-price service. 

Design revisions - we consider fair use to be a single design suggestion that is based on your suggested guidance upfront. If we deviate significantly from your specified preference, you can request continued design revisions without charge.  If your design revisions are due to change or mind or omission of guidance when requested upfront, each re-design is subject to a fee of $250 AUD per revision. 

Client requests: If we deem anything to be in excess of our standard procedure and service offering, in some cases we will advise of additional charges to complete your requested scope, in full consultation with the client.

Understanding and Delivering Specific Requests

In all but exceptional circumstances, Lux Web Tech will process all design, text and image edits to your specific requests. In instances when we cannot deliver, arisen in instances including, but not limited to, differences in design understanding, continued uncertainty in text, design and/or image changes and any other request, Lux Web Tech will offer a refund of the deposit made after an elapsed period of time, to be determined on a case-by-case basis. In some instances, the work created (including content and design) will be provided to the client as an instance of goodwill. Please note an inability or limitation to do specific requests is not eligible under this policy.

TERMS AND CONDITIONS

Pre-Design Phase - before we commence drafting of your site

• When you request a new website you will be sent a questionnaire.
• You will be required to provide a 10% deposit.
• If we do not receive your completed questionnaire, content and images within 3 months of receiving your deposit, your account will be suspended.
• If we do not receive your completed questionnaire, content and images within 3 months of receiving your deposit, your account will be closed completely and all money paid will be forfeited.
• Although we reserve the right to change the prices and scope of our or services at any time, all pricing quoted is guaranteed.

Design Phase

• We will only commence design once we have received your completed question list along with all your information and photos. The delivery date of 30 business days starts from the date of receipt of your complete information.
• If you have preferences for design and layout, you must tell us before we begin drafting your website.
• This helps us to select and apply a design that is closest to your preference without spending our time inefficiently trying to guess your preferences.
• We welcome all your ideas for design preferences, these must be completed and submitted to us in the relevant sections in our question list prior to commencing work on your site.
• If you do not provide your design preferences in the question list during the design phase, and give us design suggestions after designing your draft site, we reserve the right to charge you a re-design fee of $250 for altering your design layout and template after the time spent on your initial design.
• If a logo has been purchased, this will need to be signed off before the website design is commenced.

Editing and Review Process - you will be allowed 2 revisions of edits to your website while it is under construction on fixed price plans.

• You must provide all your edits in a clear format detailing changes and the specific page detail.
• Your standard web design price includes two revisions of edits, if you exceed this, we reserve the right to charge $130 per additional edit revision round.
• All edits must be submitted in a single email where possible, you may use multiple emails if you have size limitations when sending us photos.
• Please do not send single edit requests as they come to your mind, some may be lost.
• During the design phase of your web development, if you do not provide edits within 3 months of a draft being provided, we reserve the right to close your account and all money paid will be forfeited.
• All deposits and fees paid are non-refundable after the client has approved a draft. Once the design work has been signed off for publication, fees are payable as they fall due.
• The usability, functionality and/or limitations of our content management system are not reasons for not paying the balance of your website.

If You Change Your Mind and Want a New Look After Your Suggested Guidance

• If you have given us your design guidance and we have applied it to your website based on your suggestions, you may change your mind and want a different design mid-way through the process.
• We can re-design your website, however we will charge you a $250 re-design fee to change the look of your site for the additional time we spend.
• This charge is to protect our time as we are a fixed cost provider who also have bills to pay.

Edits Due To Change of Mind and Indecision

• If you have edits that relate to your own change of mind or indecision within the 2-round review process, we will advise you if you exceed the limitations of our review.
• We recommend that you take some time to reflect on your site in your own time and get back to us when you have certainty about what you want.
• We will not offer a refund of your deposit in the instance of change of mind and indecision as we have spent considerable time to listen to your feedback and preferences and the limitations do not relate to our service.
• If we believe your requests for changes exceed our fair use policy we will notify you and may charge additional fees for our time.

Administration

• If a client does not abide by our terms and conditions, we reserve the right to terminate the service immediately with no refund.
• Failure to make ongoing hosting payments will result in your website and emails being suspended.
• All cancellations must be requested in writing. We require 15 days written notice. No prepaid hosting balances will be refunded.
• You may take full backups of your website through the CMS but you are the owner of your website and domain name.
• You must notify us of any change in your contact details where we send your invoices. If you fail to do this and we do not receive your renewal payments, this could result in your website going offline.

Limitation of Liability

In no event shall Lux Web Tech, its employees, contractors or any of their respective directors, agents, or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or directly or indirectly related to the delivery of services provided, including website services and/or publication, logo and/or graphic design, email systems, advertising.
 
This includes, without limitation, loss of revenue, or anticipated profits, or lost business, unrelated and/or indirect business expenses, business delays, loss of data and/or sales, or cost of substitute services, even if Lux Web Tech or its representative or such individual has been advised of the possibility of such damages.