SCOPE AND TERMS AND CONDITIONS
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Scope of Service and Fair Use Policy - Updated July 2020
To be a client of Lux Web Tech, you must agree to the following terms and conditions. Below we outline our Scope and Exclusions, what we consider to be Fair Use and the Terms and Conditions of our service.
WEB CONTENT ON OUR HOSTING:
SCOPE OF OUR WORK
SCOPE OF OUR WORK - Additional Services PAID SERVICES - Extra Charges
EXCLUSIONS TO OUR SCOPE OF WORK - We do not include the following:
FAIR USE POLICY
The intention of our service is to support small businesses seeking to
get online with a hassle-free experience.
Edit revision rounds to your site - we consider fair use that is included in your fixed price website to be 2 or less revisions prior to signing off. We will apply additional revision charges at $120 AUD per round if they apply, in order to protect our time because we are a fixed-price service.
Design revisions - we consider fair use to be a single design suggestion that is based on your suggested guidance upfront. If we deviate significantly from your specified preference, you can request continued design revisions without charge. If your design revisions are due to change or mind or omission of guidance when requested upfront, each re-design is subject to a fee of $250 AUD per revision.
Client requests: If we deem anything to be in excess of our standard procedure and service offering, in some cases we will advise of additional charges to complete your requested scope, in full consultation with the client.
Understanding and Delivering Specific Requests
In all but exceptional circumstances, Lux Web Tech will process all design, text and image edits to your specific requests. In instances when we cannot deliver, arisen in instances including, but not limited to, differences in design understanding, continued uncertainty in text, design and/or image changes and any other request, Lux Web Tech will offer a refund of the deposit made after an elapsed period of time, to be determined on a case-by-case basis. In some instances, the work created (including content and design) will be provided to the client as an instance of goodwill. Please note an inability or limitation to do specific requests is not eligible under this policy.
TERMS AND CONDITIONS
Pre-Design Phase - before we commence drafting of your site
Editing and Review Process - you will be allowed 2 revisions of edits to your website while it is under construction on fixed price plans.
You must provide all your edits in a clear format detailing changes and the specific page detail.
Your standard web design price includes two revisions of edits, if you exceed this, we reserve the right to charge $130 per additional edit revision round.
All edits must be submitted in a single email where possible, you may use multiple emails if you have size limitations when sending us photos.
Please do not send single edit requests as they come to your mind, some may be lost.
During the design phase of your web development, if you do not provide edits within 3 months of a draft being provided, we reserve the right to close your account and all money paid will be forfeited.
All deposits and fees paid are non-refundable after the client has approved a draft. Once the design work has been signed off for publication, fees are payable as they fall due.
The usability, functionality and/or limitations of our content management system are not reasons for not paying the balance of your website.
If You Change Your Mind and Want a New Look After Your Suggested Guidance
Edits Due To Change of Mind and Indecision
Limitation of Liability
In no event shall Lux Web Tech, its employees,
contractors or any of their respective directors, agents, or content or
service providers be liable for any indirect, special, incidental,
consequential, exemplary or punitive damages arising from or directly or
indirectly related to the delivery of services provided, including
website services and/or publication, logo and/or graphic design, email
This includes, without limitation, loss of revenue, or anticipated profits, or lost business, unrelated and/or indirect business expenses, business delays, loss of data and/or sales, or cost of substitute services, even if Lux Web Tech or its representative or such individual has been advised of the possibility of such damages.