PRIVACY POLICY
Lux Web Tech takes your privacy very seriously. We’re up-front and honest about privacy.
To deliver our services effectively, we need to collect
certain information from our clients, particularly personal details for
identification when offering our services, we are committed to the protection
of our client’s information and privacy.
Any personal information that we may collect from our clients
is kept secure. We do not (and will never) pass on, sell or trade any of your
personal details, I would hate for someone to do that with our private
information so this commitment to your privacy is paramount.
We use this information to identify the services you have
ordered from us and to personalise your experience.
If you visit the Lux Web Tech website, like most other
websites on the internet, our system may record anonymous information about
your visit such as the specific pages you viewed and how long your spent on our
website, this information is 100% anonymous with no personal identification.
We use this information to understand site usage and to make
improvements to the website. Personal information is rarely able to be gained
from this process and, as such, no personal information is stored from website
visitors.
Communicating with us via our online contact method or
social media or directly may require you to share your personal information,
such as your full name, email address and phone number. Whilst we may need to
disclose some information with our partner organisations to deliver a service
you have requested (such as a domain name registration), we do not share this
information with third parties.
Regarding your personal information
Lux Web Tech is committed to adhering with Australian
privacy legislation in the way it collects, uses, secures and discloses
personal information. The Commonwealth Privacy Act 1988 requires
companies to comply with the National Privacy Principles (NPPs).
We lawfully collect personal information that is necessary for Lux Web Tech to deliver our products and services. The information we collect and hold will depend
upon the products and services you request from us and may include:
* Information you provide us when you purchase goods or services. This
information will include your name, address and contact details.
* Information collected from communications between Lux Web Tech and you. The use of
the facilities and services available through our website will determine
the amount and type of information we collect.
How we use your information
We use the
information we collect for the purpose disclosed at the time of
collection. We will
not use your personal information for any other purpose without first
seeking your consent, unless authorised or required by law.
Generally we
will only use and disclose your personal information:
• To establish and maintain your relationship as a customer of Lux Web Tech.
• To provide the products and services you have requested from Lux Web Tech.
• To administer and manage those products and services.
• To answer your inquiries.
• For direct marketing by email from Lux Web Tech (we never provide your details to other parties). All our marketing emails have the option to unsubscribe from any further
marketing communications.
Access to your personal information
In most cases, you can gain access to the personal information that
Lux Web Tech holds about you, subject to some exceptions
allowed by law. If you would like to check or amend your contact
details, please contact us. We will deal with all requests for
access to personal information as quickly as possible.
Security
Lux Web Tech has taken steps to keep secure any
personal information which we hold and to keep this information accurate
and up to date. Connections to our website are
secured with an encrypted SSL connection indicated by the padlock and
coloured navigation bar. Personal information is stored in a secure
server or secure files.
The home internet, public WIFI spots and even some workplace internet connection are not always a secure method of
transmitting information. Accordingly, Lux Web Tech
cannot accept responsibility for the security of information you send
to, or receive from us over the Internet or for any unauthorised access
or use of that information. We can not control how you access the internet at your end.
Unauthorised Access and Disclosure
Lux Web Tech will not disclose your personal
information to any unauthorised persons or entities. This includes
requests for account passwords and login details from staff or service
providers you may have engaged,
Logins and passwords are never given
out via phone, these must be requested from the account holder by an
online ticket, email or password reset tool. You may authorise us in writing to
disclose your login details to other suppliers, i.e office staff or
developers but we will never do this without first confirming with the
account holder. No exceptions.